Returns

These are custom items. We do not accept returns.

Within 24 hours of your order you get 8 versions of the portrait. Pick the one you like, tell us what to change, and we keep refining it with you, as many rounds as it takes. Nothing prints until you approve.

Free revisions, and a full refund within 14 days if we can't make it right.

Cancellations

The rules below are copied from the Terms of Service.

Digital Downloads

• Before portrait delivery: Full refund available
• After portrait delivery: No refunds, as digital files cannot be returned. If you are unsatisfied with quality, we will work with you on revisions.

Canvas & Framed Prints

• Before portrait approval: Full refund available
• After approval, before shipping: Cancellation with full refund minus a $10 processing fee
• After shipping: No cancellations. See Damaged or Defective Items below.

Damaged or Defective Items

If your physical product arrives damaged or defective, contact us within 7 days of delivery with photos of the damage. We will send a free replacement at no cost to you.

Satisfaction Guarantee

We stand behind the quality of our work. If you are genuinely unsatisfied with your portrait and we cannot resolve the issue through revisions, we will issue a full refund. Contact us within 14 days of receiving your order.

Donations

Shelter pet donations added to your order are non-refundable, as they are forwarded to our partner animal shelters.