Gift Card Terms

A Crown & Canvas gift card is store credit, in US dollars, spendable on our products. It is not a bank account, it earns no interest, and it cannot be exchanged for cash except where the law requires it.

A gift card carries a claim code in the form CROWN-XXXX-XXXX-XXXX. Until it is claimed, anyone holding that code can claim it, in the same way anyone holding a physical gift card can spend it. Treat the code as you would cash.

A gift is claimed by opening its link and entering an email address. We send a one-time sign-in link to that address; clicking it signs you in and moves the credit into your Crown Wallet.

• One code claims once. Once claimed, the code is spent and permanently bound to the account that claimed it. It cannot be moved, transferred or re-claimed.
• The email you claim with is the account that holds the money. Claim with the address you intend to keep using.
• Claiming is free. There is no fee to claim, hold or spend credit, and no charge for an inactive balance.

Your balance is made of two kinds of money, and they behave differently.

• Gift credit is the amount the buyer actually paid. It never expires.
• Bonus credit is the extra we add on top at some purchase amounts. We gave it to you rather than selling it, and it expires twelve months from the day you claim the gift. The expiry date is shown on your account page from the moment the credit lands.

When you spend, bonus credit goes first, soonest expiry first, and gift credit is only touched once the bonus is used up. This is deliberate: it spends the perishable money before the permanent money, so you lose as little as possible.

Credit is applied at checkout. If your order costs more than your balance, the difference is charged to your card; if it costs less, the remainder stays in your wallet for next time.

• Credit pays for our products. Portraits, canvases, framed prints and the paid add-ons on your order.
• Credit cannot pay the Shelter Pet Donation. A donation is your money passing through us to a partner shelter, so it is always charged to your card and donated in your name. We do not donate on your behalf out of store credit.
• One discount at a time. Our payment provider allows a single discount mechanism per order, so you choose at checkout between using your credit and entering a promotional code. Choosing a promotional code leaves your balance untouched for a future order.
• Abandoned checkouts. Credit is held while you complete payment and returned in full, to the same balances with the same expiry dates, if you do not finish.

• While unclaimed: the person who bought the gift may cancel it and be refunded. The code stops working immediately.
• Once claimed: the gift cannot be cancelled, and the credit belongs to the person who claimed it. Refund requests after that point are handled case by case at our discretion rather than automatically.
• Credit already spent on an order follows our normal returns and refunds policy in the Terms of Service.
• Chargebacks. If the original purchase is reversed after the gift has been claimed, we may suspend the affected balance while we look into it.

If a claim link stops working, was never received, or you think a gift was claimed by someone it was not meant for, email sandeep@crownandcanvas.us with the buyer's name and the approximate purchase date and we will look into it.

We cannot restore a code that was shared publicly and claimed by a stranger, for the same reason a shop cannot replace a gift card somebody read out loud.

We may update these terms. Changes apply to gifts purchased after the update; the expiry rules that applied to credit already in your wallet when it was claimed continue to apply to that credit.

• Email: sandeep@crownandcanvas.us
• Subject line: Gift Card Inquiry